Cancellation fees are charged as described based on the hotel’s accommodation terms.
Day before: 20% of room rate
On the day: 80% of room rate
No-show: 100% of room rate
Check-in: 15:00
Check-out: By Noon
* For accommodation plans that provide a designated check-in time, the designated time for each plan will be observed.
An additional charge will be imposed for the use of rooms beyond the normal check-out time (Noon).
Up to 16:00: 50% of room charge
After 16:00: Entire room rate
* For accommodation plans that provide a designated check-in time, the designated time for each plan will be observed.
* This may not be possible depending on room availability. Always check in advance.
Early check-in is possible. However, guests will be imposed an additional charge to check in before the normal check-in time (15:00).
11:00-15:00: 50% of room charge
Before 11:00: Entire room rate
* For accommodation plans that provide a designated check-in time, the designated time for each plan will be observed.
* This may not be possible depending on room availability. Always check in advance.
The room service menu is available in each guest room.
See the room service guide for details.
We have one room of the twin room type on the deluxe floor.
Handrails are installed in bathtubs and toilets, and the bathroom door width has been widened to accommodate a wheelchair.
Contact us for further details.
The Deluxe floor and New Classic floor have a safety box in each guest room.
We recommend guests staying on a Comfort floor to use the safety box at the front desk.
They are available free of charge. We have a limited number so be sure to make a reservation.
* For safety reasons, these are available for infants up to the age of 6 months.
* There are some rooms in which these cannot be used. Contact us for details.
They are available free of charge. We have a limited number so be sure to make a reservation.
Children up to elementary school age are free of charge.
* Semi-double and double occupancy is limited to one guest. Twin occupancy is limited to two guests.
It is not possible to put beds together in most guest rooms because of the structure.
However, we do have some room types that allow that.
Ask when you make your reservation.
Guests can use Visa, JCB, UC, Amex, Diners Club, Mitsubishi UFJ Nicos, UCS, TS3, MI, UnionPay and others.
We ask guests to pay a deposit or to pay using their credit card when checking in.
Payment can be made in cash or credit card at the front desk.
We also accept bank transfers. Contact us if you want to use this method.
Yes, please send your luggage to the following address.
Nagoya Kanko Hotel
1-19-30, Nishiki, Naka-ku, Nagoya 460-8608, Japan
Attention: Front desk
* Please make sure to write the date of your stay and your name on the slip when sending your luggage ahead.
Guests can send their luggage at the bell desk on the 1st floor.
We can change currencies at the front desk.
However, only hotel guests can change currencies.
Contact us for details on currencies we can exchange.
Wheelchairs are available for rent. We have a limited number so be sure to ask in advance.
This depends on the event, but we do not have a restaurant that has any particular dress code.
However, we do not allow guests to enter if they are wearing sandals or the like.
Yes, we have a vegetarian menu.
Simply ask any of our staff.
Yes. Ask any of our staff.
Guests can pay using a credit card (Visa, JCB, UC, Amex, Diners Club, Mitsubishi UFJ Nicos, UCS, TS3, MI, UnionPay), electronic money (iD, Rakuten Edy, nanaco, WAON), QR code payment (PayPay, dPay, LINE Pay, au pay, Merpay, J-Coin Pay, Alipay, WeChatPay), transportation IC cards (Kitaca, Suica, PASMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, Hayakaken).
